Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At PuppyHive.com, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day Money-Back Guarantee on all eligible products, under the following conditions:

Condition of the Item: To qualify for a return, the item must be in its original, unopened packaging and in perfect condition. Any items that have been opened, used, or damaged will not be eligible for a refund.

• Return Process: To initiate a return, please contact our customer service team at onlineurbanseva@gmail.com within 30 days of receiving your order. You’ll need to provide your order number and proof of purchase. Once we review the item and confirm its condition, we will process your return.
• Refunds: After we’ve reviewed and approved the return, we will issue a full refund to the original payment method used for the purchase. Refunds may take 5-10 business days to be reflected in your account.
• Return Shipping: Customers are responsible for the return shipping fees, unless the product is faulty or we made an error in the shipment.

We are committed to providing high-quality products, and we want to ensure your complete satisfaction with your purchase. If for any reason you are not happy with your item, take advantage of our 30-day Money-Back Guarantee to make your return hassle-free.